Return & Refund Policy

Thank you for shopping at Agra Marbles Online Store. We want to ensure your satisfaction with every purchase. This Return and Refund Policy outlines the procedures and conditions for returning products and seeking refunds.

1. Eligibility for Returns:

• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
• Customized or made-to-order products may not be eligible for returns, except in the case of manufacturing defects or damages.

2. Return Process:

• If you wish to return a product, please contact our customer support team within [15] days of receiving your order. Provide your order number and details of the item(s) you wish to return.
• Our customer support team will guide you through the return process, provide you with the necessary instructions, and issue a Return Merchandise Authorization (RMA) if applicable.
• Please ensure that the returned product is securely packaged to prevent any damage during transit.

3. Return Shipping:

• The cost of return shipping will be the responsibility of the customer, unless the return is due to a manufacturing defect, shipping error, or damaged product.
• We recommend using a trackable shipping method and retaining proof of shipment for your records.

4. Inspection and Refund Processing:

• Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
• If the returned product is approved, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase.
• Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

5. Non-Refundable Items:

• Certain items may be non-refundable, including but not limited to:
  • Customized or made-to-order products (unless due to manufacturing defects or damages)
  • Products that are not in their original condition or packaging
  • Products that have been used, installed, or modified
  • Products that are returned after the specified return period

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any return shipping costs.

7. Modification of Return and Refund Policy:

• We reserve the right to modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately and will be posted on our website.

If you have any questions or require further assistance regarding returns and refunds, please contact our customer support team at agramarbles@gmail.com.

Remember to customize the Return and Refund Policy to align with your specific return procedures, conditions, and legal requirements. It's advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.

If you have any additional questions or need further assistance, feel free to ask. I'm here to help